FAQ
Frequently Asked Questions
Find here the answers to the most common questions about our Canva templates, orders, downloads, and much more.
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✦ Canva templates
Is Canva Pro required to use the templates?
The majority of our templates work with Canva Free. Some premium elements may require Canva Pro, but a free alternative is often available.
⬇ Orders & Downloads
How do I receive my files after purchase?
Download links are sent automatically by email immediately after the order.
I haven't received my download email, what should I do?
Check your spam, promotions, and junk folders. If needed, contact me with your order number.
Can I download my files multiple times?
Yes, your files remain accessible after purchase.
Where can I find my purchases?
You can find your purchases from your customer account or via the confirmation emails.
How long are downloads available?
Downloads remain accessible for life after purchase.
€ Payments & Refunds
What payment methods are allowed?
Payments can be made by credit card, PayPal, and Klarna depending on the country.
Can I get a refund?
Digital products are generally non-refundable once downloaded. Contact me if you have any issues.
Is payment on your store secure?
Yes, all payments are secured via Shopify Payments and PayPal.
Can I pay in installments?
Some split payment options may be offered depending on your country and your cart total.
✎ Usage & Customization
Can I change the colors and fonts of the Canva templates?
Yes, all templates are designed to be easily and limitlessly customizable in Canva.
Do I need design skills?
No. The Canva templates are designed to be simple to use even for beginners.
How to customize a Canva template?
You can modify the texts, images, colors, and elements directly from Canva in just a few clicks.
Can I use my own images?
Yes, you can import and use your own images in all templates.
⚑ Business & Commercial Use
Can I sell creations made with your Canva templates?
Yes, you can use the templates to create finished products for your clients.
Can I resell the templates themselves?
No. The resale, redistribution, or duplication of Canva templates is prohibited.
Can I use the templates for my business?
Yes, templates can be used to grow your creative endeavor or your online business.
Are templates suitable for stationery designers?
Yes, the templates are specially designed for creators of packaging, event stationery, and personalized products.
Can I create a shop with Canva resources?
Yes, the resources are designed to help creative women entrepreneurs grow their shop.
❋ Professional training courses
Are professional training courses accessible for life?
Yes. Once purchased, your training remains accessible indefinitely.
Are the training courses suitable for beginners?
Yes, all training courses are designed to be accessible even without any prior experience.
Can I take the training at my own pace?
Yes. The modules are available online and accessible whenever you wish.
Are templates included in the training courses?
Yes, some training courses include exclusive Canva templates and bonus resources.
How to start a personalized stationery business?
The training courses guide you step by step to create and develop a profitable creative business.
🖋 Creative Guides & Resources
What do the creative guides contain?
The guides compile practical advice, methods, resources, and tools to help female creators and entrepreneurs develop their projects.
Are the guides suitable for beginners?
Yes. The content is designed to be accessible even without advanced technical or creative experience.
Can I use these resources for my professional activity?
Yes, the guides are designed to support creative entrepreneurs in developing their businesses.
What topics are covered in the guides?
Guides can cover Canva, custom stationery, organization, content creation, branding, or developing a creative shop.
Are the guides available for immediate download?
Yes, digital files are available immediately after purchase.
♡ Contact & Support
How do I contact support?
You can contact me via the contact form or social media.
What are the response times?
I generally respond within 24 to 48 business hours.
Can I ask a pre-purchase question?
Yes, of course, I'd be happy to help you before you place your order.
Do you offer partnerships?
Yes, you can send your proposal via the contact form.
Can't find your answer?
I'm here to help you! Write to me via the form or on Instagram, I usually reply within 24 to 48 business hours.